ORDER.DESK

Contact

An AI receptionist answers around the clock — place an order, check a batch, or ask for a certificate at 3 a.m. if that is when the lab runs.

Phone desk

24 / 7 / 365

Written replies

Within one business day

Order processing

Within 24 hours

Delivery

3–5 business days, cold-chain

Returns window

14 days, sealed products